CMA

May-07

Total Sailings

9

Total Shipments

6

Total Delays

1

Percentage Delayed

16.67%

Booking Details Received

(Standard - Immediate)

Quantity

Percentage

Immediate

4

66.67%

1/2 Hour - 1 Hour

0

0.00%

1 Hour - 2 Hours

0

0.00%

Over 2 Hours

2

33.33%

B/L's Received

(Standard - 3 Business Days)

Quantity

Percentage

0-1 Days

5

55.56%

1-2 Days

1

11.11%

2-3 Days

2

22.22%

Over 3 Days

1

11.11%

Sailed As Scheduled

Quantity

Percentage

(Standard - Same day as given at time of booking)

Early

3

33.33%

On-Time

4

44.44%

Late

2

22.22%

Documentation Variations

Quantity

Proof Copies

Following Master Instructions

Typo

Rate

3

Originals vs Express

Hard Copy vs Email

Calling to get B/L Released

1

Repeated Follow Up for Reply

Missing Certificates

Incorrect Dims or ft3

Split Booking w/o Approval

Duplicate Request for Document

1

Total Documentation Variations

5

Variation to Shipment Ratio

0.83

Total Emails Exchanged

5

Email to Shipment Ratio

0.83

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Variation to Shipment Ratio

0.00:1

Email to Shipment Ratio

0.00:1

2006 Statistics

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Variation to Shipment Ratio

1.93

1.83:1

5.00:1

2.89:1

1.00:1

3.14:1

1.50:1

0.65:1

0.58:1

0.64:1

1.18:1

2.50:1

Email to Shipment Ratio

2.50

2.67:1

10.00:1

5.56:1

1.31:1

4.71:1

3.00:1

0.88:1

0.75:1

1.00:1

2.18:1

2.75:1

2005 Statistics

Monthly Comparison:

Jan - 05

Feb - 05

Mar - 05

Apr - 05

May - 05

Jun - 05

Jul - 05

Aug - 05

Sep - 05

Oct - 05

Nov - 05

Dec - 05

Issues to Shipment Ratio

.58:1

.43:1

.30:1

.41:1

.28:1

0.59:1

Email to Shipment Ratio

1.79:1

1.43:1

1.93:1

1.79:1

.97:1

1.95:1