Hapag Lloyd

Jan-08

Total Sailings

14

Total Shipments

9

Total Delays

3

Percentage Delayed

33.33%

Booking Details Received

(Standard - Immediate)

Quantity

Percentage

Immediate

8

88.89%

1/2 Hour - 1 Hour

1

11.11%

1 Hour - 2 Hours

0

0.00%

Over 2 Hours

0

0.00%

B/L's Received

(Standard - 3 Business Days)

Quantity

Percentage

0-1 Days

5

41.67%

1-2 Days

2

16.67%

2-3 Days

1

8.33%

Over 3 Days

4

33.33%

Sailed As Scheduled

Quantity

Percentage

(Standard - Same day as given at time of booking)

Early

1

7.14%

On-Time

6

42.86%

Late

7

50.00%

Documentation Variations

Quantity

Proof Copies

Following Master Instructions

Typo

Rate

Originals vs Express

Hard Copy vs Email

Calling to get B/L Released

5

Repeated Follow Up for Reply

Missing Certificates

Incorrect Dims or ft3

Split Booking w/o Approval

Duplicate Request for Document

Total Documentation Variations

5

Variation to Shipment Ratio

0.56

0.56:1

Total Emails Exchanged

7

Email to Shipment Ratio

0.78

0.78:1

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Issues to Shipment Ratio

0.56:1

Email to Shipment Ratio

0.78:1

2006 Statistics

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Issues to Shipment Ratio

0.79:1

1.38:1

0.94:1

1.63:1

1.38:1

1.88:1

1.19:1

1.30:1

2.13:1

0.64:1

10.00:1

1.71:1

Email to Shipment Ratio

1.58:1

1.88:1

1.53:1

2.50:1

3.77:1

2.31:1

1.71:1

1.43:1

2.80:1

1.05:1

14.00:1

2.24:1

2007 Statistics

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov-Dec

Issues to Shipment Ratio

1.73:1

0.38:1

0.38:1

1.40:1

1.06:1

5.78:1

2.36:1

0.21:1

0.41:1

0.61:1

0.18:1

Email to Shipment Ratio

2.36:1

0.56:1

0.69:1

2.70:1

1.71:1

6.56:1

2.91:1

0.74:1

0.71:1

0.56:1

0.45:1