Hapag Lloyd

Jun-07

Total Sailings

10

Total Shipments

9

Total Delays

2

Percentage Delayed

22.22%

Booking Details Received

(Standard - Immediate)

Quantity

Percentage

Immediate

9

100.00%

1/2 Hour - 1 Hour

0

0.00%

1 Hour - 2 Hours

0

0.00%

Over 2 Hours

0

0.00%

B/L's Received

(Standard - 3 Business Days)

Quantity

Percentage

0-1 Days

2

11.76%

1-2 Days

0

0.00%

2-3 Days

4

23.53%

Over 3 Days

11

64.71%

Sailed As Scheduled

Quantity

Percentage

(Standard - Same day as given at time of booking)

Early

6

31.58%

On-Time

10

52.63%

Late

3

15.79%

Documentation Variations

BP

Quantity

BP Chem

Other BP

Proof Copies

4

4

0

Following Master Instructions

17

(not sent to edocs)

Typo

7

5

2

Rate

2

0

2

Originals vs Express

Hard Copy vs Email

Calling to get B/L Released

10

2

8

Repeated Follow Up for Reply

10

8

2

Missing Certificates

Incorrect Dims or ft3

Split Booking w/o Approval

Duplicate Request for Document

2

2

0

Total Documentation Variations

52

Variation to Shipment Ratio

5.78

Total Emails Exchanged

59

Email to Shipment Ratio

6.56

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Issues to Shipment Ratio

0.56:1

Email to Shipment Ratio

0.78:1

2006 Statistics

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Issues to Shipment Ratio

0.79:1

1.38:1

0.94:1

1.63:1

1.38:1

1.88:1

1.19:1

1.30:1

2.13:1

0.64:1

10.00:1

1.71:1

Email to Shipment Ratio

1.58:1

1.88:1

1.53:1

2.50:1

3.77:1

2.31:1

1.71:1

1.43:1

2.80:1

1.05:1

14.00:1

2.24:1