Hapag Lloyd

Aug-07

Total Sailings

22

Total Shipments

19

Total Delays

1

Percentage Delayed

5.26%

Booking Details Received

(Standard - Immediate)

Quantity

Percentage

Immediate

16

84.21%

1/2 Hour - 1 Hour

0

0.00%

1 Hour - 2 Hours

0

0.00%

Over 2 Hours

3

15.79%

B/L's Received

(Standard - 3 Business Days)

Quantity

Percentage

0-1 Days

9

47.37%

1-2 Days

5

26.32%

2-3 Days

0

0.00%

Over 3 Days

5

26.32%

Sailed As Scheduled

Quantity

Percentage

(Standard - Same day as given at time of booking)

Early

1

4.55%

On-Time

19

86.36%

Late

2

9.09%

Documentation Variations

Quantity

Proof Copies

Following Master Instructions

Typo

1

Rate

1

Originals vs Express

Hard Copy vs Email

Calling to get B/L Released

1

Repeated Follow Up for Reply

Missing Certificates

Incorrect Dims or ft3

Split Booking w/o Approval

Duplicate Request for Document

1

Total Documentation Variations

4

Variation to Shipment Ratio

0.21

Total Emails Exchanged

14

Email to Shipment Ratio

0.74

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Issues to Shipment Ratio

0.56:1

Email to Shipment Ratio

0.78:1

2006 Statistics

Monthly Comparison:

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Issues to Shipment Ratio

0.79:1

1.38:1

0.94:1

1.63:1

1.38:1

1.88:1

1.19:1

1.30:1

2.13:1

0.64:1

10.00:1

1.71:1

Email to Shipment Ratio

1.58:1

1.88:1

1.53:1

2.50:1

3.77:1

2.31:1

1.71:1

1.43:1

2.80:1

1.05:1

14.00:1

2.24:1