Measurements are live from May 7^th, 2002 until present. All averages are mean.

1. Rate Quote Received – Rate Quote Sent;

a)      From date / time Rate Request Received until date / time Rate Quote Sent. 

b)      Measured in business days (hours / minutes, eight business hours per day) excluding weekends and fixed holidays.

2. % of Rate Quotes Converted to Bookings;

a)      Percentage of rate quotes issued by Harbour later converted into Bookings for this shipper.

3. Booking In – Advance Notice Out;

a)      From date / time Booking Request Received until date / time Advance Notice Sent.

b)      Measured in business days (hours / minutes, eight business hours per day) excluding weekends and fixed holidays.

4. Shipment Picked Up – Truck Bill Received;

a)      From date / time Shipment Picked-Up until date /time Truck Bill Received by Harbour.

b)      Measured in 24 hour days (hours / minutes) excluding weekends and fixed holidays.

5. Shipment Picked Up – Shipper’s Documents Received;

a)      From date / time Shipment Picked Up until date /time Shipper’s Documents Received by Harbour.

b)      Measured in 24 hour days (stated in hours / minutes) excluding weekends, and fixed holidays.

6. Documents In – Masters Out;

a)      From date / time Shipper’s Documents Received by Harbour until date / time Harbour sent Master.

b)      Measured business hours / minutes (8 business hours per day, excluding weekends, holidays).

7. Documents In – Export Declaration Out;

a)      From date / time Shipper’s Documents Received by Harbour until date / time Harbour sent SED.

b)      Measured business hours / minutes (8 business hours per day, excluding weekends, holidays).

8. Shipments on Time:

a)      Indicates the percentage of shipments for which delay notices have not been issued.

9. Transit Time Performance:

a)      The average transit time from “Shipper’s Place of Receipt” to given place of delivery.

b)      Includes the time a shipment was delayed, regardless of the cause (i.e. carriers, strike, customs, etc.)

c)      Note: The Performance Reports reflect average transit time from “Carriers Place of Receipt”)

10. Sail Date – On Boards In;

a)      From date / time Confirmed Sailed until date / time On Board Bill of Lading Received by Harbour

b)      Measured in 24 hour days (hours / minutes) excluding weekends and fixed holidays.

11. On Boards In – Final Documents Out;

a)      From date / time On Board Bill of Lading Received by Harbour until date/ time Final Documents Sent to consignee / agent.

b)      Measured business hours / minutes (8 business hours per day) excluding weekends and fixed holidays.